WellDoc® is a leading digital health company revolutionizing chronic disease management to help transform lives. Our groundbreaking technology is guiding individuals through the complicated journey of living with chronic diseases, with a goal of improving their health and helping them to be more balanced. We are the first digital health company based on a life science business model with a foundation that is built on randomized clinical trials that demonstrate significant clinical outcomes. We have mastered diabetes management by taking an aggressive and innovative approach that utilizes sophisticated logic and precise algorithms, and integrates the most advanced mobile technology, behavioral insight, and diabetes education for those living with type 2 diabetes.
Our FDA-cleared, proven digital therapeutic, BlueStar®, provides real-time and timely individualized coaching and support, as well as diabetes educational tools that are actionable and personal. Our clinical evidence shows a 1.7 to 2.0-point mean A1C reduction for adults living with type 2 diabetes who used BlueStar®. In November 2017, the IQVIA Institute for Human Data Science (formerly Quintiles/IMS) named BlueStar the “top app” in clinical diabetes treatment. For more information, visit www.welldoc.com.
You have the opportunity to join an emerging leader in mobile healthcare that is evidence-based and focused on improving outcomes through changing patient behavior. You will personally play a significant role in contributing to the organization’s success as an administrative assistant for our organization, continuing the launch of the first FDA-cleared mobile prescription therapy, BlueStar.
The mobile health industry is one of the fastest growing sectors of healthcare, where medical devices, telecommunications, IT, and disease management intersect to deliver coordinated care and value in ways never before envisioned. As such, novel approaches will be necessary for selling and implementing BlueStar. Your initiative, creativity, and drive for excellence will be critical to the success of this role.
As a Customer Care Representative, you will apply your talent and best-in-class Customer Care experience to support the successful launch of our flagship product, BlueStar. You will be expected to take the ball and run with it in a hands-on manner, to deliver best-in-class quality customer service to both patients and healthcare providers in a friendly and compassionate way.
Required Skills & Experience
Requires broad training in fields such as business administration, accounting, computer sciences, medical billing and coding, or similar vocations generally obtained through completion of a two year associate’s degree program, technical vocational training, or equivalent combination of experience and education