WellDoc, Inc.

  • Sales Operations Analyst

    Job Locations US-MD-Columbia
    ID
    2019-1092
    # of Openings
    1
    Category
    Sales
  • Overview

     

    Sales Operations Analyst

    Overview

    An Opportunity to Pioneer Innovation in Chronic Care Management

    If you’ve ever wished you had a job that could make a difference in someone’s life, this is your chance to support a new approach to chronic care management.  Welldoc is pushing the industry forward – helping health plans, health systems and employers move beyond traditional health coaching and consumer mobile apps. As a pioneer in digital therapeutics, we’re helping to simplify people’s healthcare experience, drive improved self-care and support consumer empowerment.

    Welldoc has two randomized clinical trials and 40+ peer-reviewed studies that clearly demonstrate the clinical impact of our solution.  Welldoc was the first to receive FDA clearance for a diabetes software solution (Class II Medical Device) and continues to drive market innovation across conditions.  In an extremely crowded space, we offer differentiated approaches while ensuring value for our clients through performance-based payments.

    Join a winner!  In 2019, Welldoc’s precision, real-time feedback solution was recognized as Best Personal Health App (MedTech Breakthrough Awards) and Best Established App (Digital Diabetes Congress).  If you are passionate about driving the health care industry forward to better improve the lives of patients, members and employees, let’s talk!  

     

    PURPOSE OF JOB:

    The Sales Operations Analyst is responsible for driving value to the Sales and Marketing teams by defining and implementing analytical and operational efficiencies. The Sales Operations Analyst utilizes their strong technical and quantitative skill set to cross functionally develop workflows and data driven insights to help drive the success for the commercial organization.

    Responsibilities

    MAJOR DUTIES AND RESPONSIBILITIES:

    Customer Relationship Management (CRM) and Administration

    • Manage the day to day functioning of the platform.
    • Adapt the platform to meet the evolving structure of the sales team and the company’s product portfolio.
    • Evaluate the reports/dashboards/fields/objects to ensure its meeting the evolving needs of the sales team.
    • Continuously learn about advancements with the CRM platform and ancillary applications that could be harnessed by the commercial team.
    • Educate end users on how to utilize the platform to analyze their territories, forecast, add relevant data.

    Marketing Operations and Analytics

    • Collaborate with marketing team to define, develop, and assess the impact of various marketing initiatives on product sales. This includes but is not limited to physician engagement, digital marketing, comarketing initiatives, and provider/patient marketing.
    • Customize and adapt Salesforce CRM to meet the data collection and reporting needs for specific marketing initiatives. This also involves integrating this platform with other marketing tools the team currently utilizes.
    • Providing overall support for the marketing team’s operational and analytical functions.

    Sales Operations Strategy: Design, Planning & Execution

    • Define, develop, and implement sales metrics to understand how the business is performing.
    • Identify sales trends and creative proactive solutions that help management gauge the performance of the business and create proactive solutions to maximize sales performance.
    • Develop quarterly product specific quotas.
    • Utilize sales analytics to help support quarterly sales forecasts, quota setting, and sales deployment decisions.
    • Lead the geographical territory alignment process to accommodate evolving sales team structures.

    Measurement of Results: Reporting, Analytics, & Sales Data

    • Create and maintain sales reporting tools for use by the sales team.
    • Ensure data integrity and consistency across all technological platforms.
    • Ensure automated reports and metrics are accurate and delivered in a timely manner.
    • Work with third parties to troubleshoot any reporting and data issues and evolve the reporting tools to meet the changing needs of the sales teams.
    • Develop and present monthly sales metrics package to commercial leadership.
    • Provide support in development of leadership presentations (i.e. investor calls, board meetings, etc.).
    • Develop any ad hoc analysis requested by sales and marketing leadership teams.

    Business Operations Optimization

    • Harness technologies and process improvements to make the field sales leadership team more efficient in analyzing their geographies and collaborating as a team.
    • Cross functionally collaborate with departments (from customer service, finance, HR, marketing) to ensure business processes are efficient and effective.

    Qualifications

    EDUCATION /EXPERIENCE REQUIREMENTS:

    • BA/BS degree required
    • Proficiency in the Microsoft Office suite products, with expert proficiency in Microsoft Excel
    • Minimum 2-3 years of progressive experience in data, forecasting, and/or analytics
    • Expertise managing data from an CRM system
    • Experience with CRM solutions, including Salesforce.com
    • Communication, relationship-building, and project management skills are critical to success
    • Strong strategic thinking and analytical skills
    • Excellent written, oral, and presentation skills
    • Up to 10% Travel may be required

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