WellDoc, Inc.

Implementation Specialist

Job Locations US-MD-Columbia
ID
2020-1113
# of Openings
1
Category
Customer Service/Support

Overview

Overview

An Opportunity to Pioneer Innovation in Chronic Care Management

If you’ve ever wished you had a job that could make a difference in someone’s life, this is your chance to support a new approach to chronic care management.  Welldoc is pushing the industry forward – helping health plans, health systems and employers move beyond traditional health coaching and consumer mobile apps. As a pioneer in digital therapeutics, we’re helping to simplify people’s healthcare experience, drive improved self-care and support consumer empowerment.

Welldoc has two randomized clinical trials and 40+ peer-reviewed studies that clearly demonstrate the clinical impact of our solution.  Welldoc was the first to receive FDA clearance for a diabetes software solution (Class II Medical Device) and continues to drive market innovation across conditions.  In an extremely crowded space, we offer differentiated approaches while ensuring value for our clients through performance-based payments.

Join a winner!  In 2019, Welldoc’s precision, real-time feedback solution was recognized as Best Personal Health App (MedTech Breakthrough Awards) and Best Established App (Digital Diabetes Congress).  If you are passionate about driving the health care industry forward to better improve the lives of patients, members and employees, let’s talk!  

Responsibilities

Reporting to the Director of Client Implementations, this role will focus on assisting the implementation manager with the implementation of Welldoc solutions for external clients. 

Key Responsibilities:

 

  • Tactical and operational configuration of Welldoc solutions to ensure successful implementation for our clients.
  • Develop a solid understanding of company products and service capabilities.
  • Review and understand key project deliverables.
  • Configure Welldoc product for client delivery, as identified in scope of work.
  • Review, test and troubleshoot final system configuration.
  • Support tier 2 needs to determine root cause and resolve user complaints.
  • Maintains proper handling of data to ensure compliance with HIPAA standards and corporate policies.
  • Facilitates SFTP setup and secure delivery of inbound/outbound data
  • Responsible for generation and timely delivery of outbound data files to clients
  • Configure new customer accounts and access codes
  • Generate reports to support customer invoicing
  • Setup and manage BlueStar demo access
  • Setup and manage BlueStar management portal account access
  • Initiate account-specific user surveys and process survey reports
  • Trigger monthly email and SMS campaigns to both prospect and registered users
  • Support other Implementation support functions as required
  • Identify and escalate risk to quality or project timeline
  • Responsible for client satisfaction through the implementation process
  • In addition to the above, this individual will also work on other projects of limited complexity in a support role.

Qualifications

 

  • 2+ years prior experience
  • Strong organizational and time management skills
  • Experience implementing SaaS solutions in the healthcare space, understanding integration points with health systems and health plans a plus.
  • Possess strong problem-solving skills and the ability to make sound decisions
  • A keen attention to detail
  • Excellent communication skills, both written and oral
  • Detailed organizational skills, with the ability to work on multiple project with internal and external stakeholders across varying timelines
  • Self-starter, team player with a can-do attitude; who demonstrates initiative, thrives in a fast paced, collaborative work environment
  • Proficiency in SQL, MS Office including Word, Excel, PowerPoint and Outlook and project management tools/applications

 

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